Refund policy
At EHA Silks, we strive to provide you with the best shopping experience. We understand that sometimes things may not go as planned, so we offer returns and exchanges for eligible items. Here are the details of our policy:
1. Eligible items for return/exchange: we accept returns and exchanges for items that fall into the following categories:
- Defective product
- Wrongly delivered
- Wrong product
- Incomplete package
- The product received does not match the images as seen on the website.
2. Proof of purchase: you must have a valid buy receipt for the item(s) you wish to return. Without a buy receipt, we cannot process your return/exchange.
3. Condition of returned items: the item(s) must be in their original condition with all tags and packaging intact. Items that have been damaged due to wear and tear will not be accepted for an exchange.
4. Services not eligible for return/exchange/cancellation: orders placed for fall and edging service are not eligible for return, exchange, or cancellation. Additionally, dress material/fabric orders are not eligible for return, exchange, or cancellation.
5. Unboxing video requirement: it is mandatory to provide an unboxing video during the return process. This will help us to better understand the issue and expedite the return/exchange process.
6. Gift vouchers: orders placed for gift vouchers are not eligible for cancellation, exchange, or refund.
7. Credit/debit card payment: note that your bank or card issuer can take 2-15 extra workdays to deal with the exchange.
8. Please note that we reserve the right to refuse returns/exchanges that do not meet our policy requirements.
Thank you for choosing EHA Silks for your shopping needs. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Cancellation:
If the customer cancels an order before the order is shipped, EHA Silks may accept the cancellation of the order and refund the amount to the buyer within a reasonable time.
Please note that EHA Silks cannot cancel orders that have already been shipped or in transit. And additionally, dress material/fabric orders are not eligible for cancellation.
How do I begin the Return Process?
Reach out to EHA Silks customer care at “ehasilks@gmail.com” within 7 days from the receipt of order to get a confirmation on the return of the order
1. clearly mention the following details on the email:
- Mention the order number in the subject
- Reconfirm the order number
- Name and phone number
- Mention item detail and return reason
- Attached unboxing video.
2. If abnormalities found in shared details, One of our executives will get in touch, in order to process the return/exchange request
3. A confirmation mail would be sent to the customer, confirming the return/exchange request
4. Customers may have to bear additional charges such as return cost and customs duties (for international orders). Such an amount shall be indicated to the customers in advance.
5.However, it's always best for customers to reach out to EHA Silks first for any queries or concerns regarding refunds, as this may help resolve issues more quickly.
Refund:
- Refunds are available only to the order cancelation customer, not for all
- The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/credit card/wallet.
- However, we request the customers to reach out to us first for any queries and speedy resolution on any payment/ refund concerns.
Customer Reference
Shipping charges for our products will be indicated at checkout.
Customers are requested to provide accurate, complete and valid address and pin code while creating account, as we are not responsible for any wrong address provided and buyer cannot get any refund
If you wish to purchase multiple items and ship them to two or more different addresses, please place them as separate orders.
We send the product prices inclusive of GST
Once the order is placed, you can track the order status on our website with your order id, shipment track and order id and if you have any questions about the order. Customer care service is available on weekdays from 9.30 am to 6.30 pm on its. Or you can email your query to "ehasilks@gmail.com"
So we recommend you to be aware of the laws and regulations governing the import of goods in the country where you want the items shipped.
We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
